Chubb Syariah is committed to providing optimal service to You.

We strive to maintain trust and improve the quality of our services by providing a Complaint Handling Service in accordance with applicable laws and regulations.

You can submit complaints related to Chubb Syariah's products and services through the following channels:

Walk-in complaint: You can visit Chubb Syariah's office in person by registering/scheduling a visit via our customer service hotline or by phone at 021-2949 8555.
Email: You can send an email to [email protected] or
Customer service hotline: You can contact our customer service hotline at 0889 266 4444 or 0811 869 2751.

Please provide your complaint with complete data/identity, policy number, and any other relevant information related to the complaint.

Our Consumer Protection Unit will receive, handle, and/or resolve your complaint competently, correctly, and objectively within the following timeframes:

For verbal complaints, will be followed up and resolved within 5 (five) working days from the date of receiving the complaint.
For written complaints, we will be followed up and resolve them within 10 (ten) working days from the date we have received all the required documents.
If we are unable to resolve your complaint within 10 working days, we will extend the resolution timeframe for an additional 10 (ten) working days and send you a notification letter expalining the reasons for the delay before the initial 10 working days have concluded.

If there is no agreement regarding the resolution of the complaint by us, you can seek resolution through the OJK Consumer Service and Complaints, the court, or the Alternative Dispute Resolution Institution for the Financial Services Sector (LAPS SJK).

Thank you for your cooperation and trust in Chubb Syariah.