Assalamu’alaikum Warahmatullahi Wabarakatuh,
During these unsettling times, we want to reinforce our commitment to participants and business partners. Insurance companies and their business partners are needed more than ever, and while Chubb Syariah has implemented a staggered work-from-home arrangements to minimize direct and indirect contact, please be rest assured we remain ready to provide the best possible level of service you have come to expect.
Chubb Syariah is closely monitoring the spread of the COVID-19 and continually reviewing guidance issued by government health authorities, the World Health Organization and the relevant Indonesian authorities (including the Financial Services Authority). We seek to minimize any disruption to our participants and business partners, while ensuring the safety of our employees.
We are temporarily suspending service for walk-in customers to our premises. Participants and business partners can continue to report claims through available digital channels and over the phone. We have dedicated customer service representatives available via email at [email protected] and [email protected], and phone at 08118692751 and 08892664444. You can also view our claim reporting options here.
Chubb Syariah's Customer Service Center is staffed to handle incoming calls and participant inquiries. As updates are provided, we constantly educate our teams on best practices recommended by governmental health authorities. We also continue to work with our preferred service providers to deliver the best possible response to our participants.
We are monitoring new developments so that we can quickly adapt and continue to provide the best possible service experience to our participants and business partners.
As always, thank you for the trust you place in Chubb Syariah.
Wassalamu’alaikum Warahmatullahi Wabarakatuh.
PT Asuransi Chubb Syariah Indonesia